FAQ's

Q.What is SHC Market Place?

SHC Market Place is your UK-focused shop for smart tech, durable pet essentials, and modern home decor.

Q.Do you ship internationally or just within the UK?

We ship within the United Kingdom only.

Q.What payment methods do you accept?

Visa, MasterCard, American Express, PayPal, Apple Pay, and other supported methods at checkout.

Q.How do I place an order, and can I cancel or modify it?

To place an order, add items to cart and checkout. You can cancel or modify within [X] hours of purchase by contacting support; after fulfillment, changes may not be possible.

Q.How long does delivery take within the UK?

Typical UK delivery is [X–Y] business days. A tracking number is provided when your order ships.

Q.What is your return and exchange policy?

Returns are accepted within [X] days of delivery for items in original condition and packaging. Some items may be final sale. Start a return at [returns portal] or contact support.

Q.Do products come with a warranty?

Most items have a [X]-month warranty against manufacturing defects. See product pages for specifics.

Q.How do I track my order?

After shipping, you’ll receive a tracking email. You can also view status from your account.

Q.How can I contact customer support?

Email: support@shcmarketplace.co.uk | Hours: Mon–Fri, 9:00–17:00 | Live chat on our site during support hours